Our products are handcrafted, not mass-produced, ensuring high quality. For orders exceeding ₹5,00,000, contact our customer care at hello@gruhome.in or +91 9311258990 (Tuesday–Monday, 11:00 AM–9:00 PM) to discuss tentative timelines, which may exceed the standard 4–5 weeks due to production load.

A 'Pending' status indicates your order is queued for production. This is normal. Once production starts, it updates to 'Processing,' with email and SMS notifications. For updates, email hello@gruhome.in

Yes, at checkout, you can apply a coupon code and redeem credit points based on your balance.

No, reward points are exclusive to www.gruhome.in and not valid for purchases via affiliates, stores, or partner websites.

We ship to over 7,000 locations across India, covering furniture, furnishing, and pet furniture. Check your pin code on www.gruhome.in to confirm eligibility. Deliveries reach your building’s premises or as far as physically possible (e.g., ground or first floor). For higher floors, arrange your own manpower, as our logistics partners cannot deliver upstairs. Report damages within 7 days to hello@gruhome.in

Delivery personnel are not authorized to open crates or packages, as their role is delivery only. Please cooperate and report issues to hello@gruhome.in.

Products with different shipping times are dispatched based on their individual schedules. Express Delivery items ship within 15–20 business days, while standard items may take 4–5 weeks or more. You can request combined delivery via hello@gruhome.in, which will align with the longest timeline.

Express Delivery is available in cities including Chandigarh, Chennai, Delhi, Faridabad, Gandhi Nagar, Ghaziabad, Gurgaon, Gwalior, Hyderabad, Jaipur, Jalandhar, Kanpur, Kolkata, Lucknow, Mumbai, Noida, Patna, Pune, Surat, Thane, and Vadodara. Verify your pin code on www.gruhome.in.

No, only a curated selection of products qualifies. Visit our Express Delivery section for eligible items.

Express Delivery ensures delivery within 15–20 business days, depending on your location.

We cannot guarantee specific delivery dates but aim to meet the 15–20 business day timeline for Express Delivery.

Modifications may not be possible after placement due to quick dispatch. Contact hello@gruhome.in immediately for assistance.

Yes, but Express Delivery items ship earlier unless you request combined delivery via hello@gruhome.in, aligning with the longest schedule.

After dispatch, you’ll receive an email or SMS with a tracking link. You can also track via your account on www.gruhome.in.

Contact hello@gruhome.in or +91 9311258990 immediately. Changes may not be possible once the order is dispatched.

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