Terms of service

Terms of Service - Gruhome

Last Updated: July 17, 2025

Overview

Welcome to Gruhome, a brand operated by Incart India, a sole proprietorship registered in India with Goods and Services Tax Identification Number (GSTIN) 07AFIPJ0387A1ZS and Permanent Account Number (PAN) AFIPJ0387A, located at 6 Bharti Artist Colony Road, Preet Vihar, Vikas Marg, Delhi, DL, 110092, India. Incart India owns the trademark for Gruhome and operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), powered by Shopify Inc., providing a curated shopping experience for home furnishings, bedding, decor, and crockery.

These Terms of Service (“Terms”), together with referenced policies (e.g., Privacy Policy, Refund Policy, Shipping Policy), govern your access to and use of the Services. By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

These Terms comply with Indian laws, including the Information Technology Act, 2000, Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Goods and Services Tax Act, 2017, Legal Metrology Act, 2009, and Trade Marks Act, 1999, as well as international laws where applicable. They are designed to be comprehensive, addressing all aspects of your interaction with Gruhome, including purchases, account management, intellectual property, and dispute resolution.

Section 1 - Definitions

  • Incart India: The sole proprietorship operating Gruhome, with GSTIN 07AFIPJ0387A1ZS and PAN AFIPJ0387A.

  • Services: The Gruhome online store, website, mobile applications, and related content, features, tools, products, and services.

  • User/You: Any individual or entity accessing or using the Services.

  • Feedback: User-submitted reviews, suggestions, comments, or other content.

  • Third-Party Providers: Entities like Shopify, payment gateways, or shipping carriers involved in delivering the Services.

Section 2 - Access and Account

  1. Eligibility:

    • You must be at least 19 years old (per the Indian Majority Act, 1875) or the age of majority in your jurisdiction, or have consent to allow minor dependents to use the Services on devices you own or manage.

    • You are responsible for minors’ compliance with these Terms.

  2. Account Creation:

    • To access certain features (e.g., purchases, account management), you must create an account, providing accurate, current, and complete information (e.g., name, email, password, billing/shipping details).

    • You warrant that you have the legal right to provide this information.

  3. Account Security:

    • You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

    • Do not share, transfer, sell, or license your account without our written consent.

    • Notify us at hello@gruhome.in immediately if you suspect unauthorized access.

  4. Account Termination:

    • We may suspend, disable, or terminate your account without notice for violations of these Terms or prohibited activities (Section 14).

    • You may terminate your account by ceasing use and deleting it via the Services.

Section 3 - Our Products and Services

  1. Product Offerings:

    • Gruhome offers home furnishings, bedding, decor, and crockery, emphasizing artisanal and luxury products for a curated home experience (as discussed on May 17, 2025).

    • We strive to provide accurate descriptions, images, and specifications, but variations may occur due to device settings, screen displays, or manufacturing differences.

  2. Product Availability:

    • Products are subject to availability and may be limited by quantity, region, or jurisdiction.

    • We may modify, discontinue, or limit products without notice, per the Consumer Protection (E-Commerce) Rules, 2020.

  3. Quality and Standards:

    • Products comply with Indian standards (e.g., Bureau of Indian Standards (BIS) for quality, FSSAI for crockery where applicable).

    • Products are provided “as is” unless specified in our Refund Policy or required by the Consumer Protection Act, 2019.

  4. Packaging and Labeling:

    • Products comply with the Legal Metrology Act, 2009 and Legal Metrology (Packaged Commodities) Rules, 2011, including mandatory declarations (e.g., net quantity, MRP, manufacturer details, country of origin).

Section 4 - Orders

  1. Order Placement:

    • Placing an order is an offer to purchase, which we may accept or decline at our discretion.

    • Orders are accepted only upon confirmation via email or other communication to your provided contact details.

    • Payment must be received and processed before acceptance.

  2. Order Cancellation and Modification:

    • We may cancel or modify orders due to errors, stock issues, fraud, or other reasons, notifying you via email, phone, or billing address.

    • You may request cancellation before acceptance, subject to our Refund Policy. Post-acceptance cancellations are at our discretion and comply with the Consumer Protection (E-Commerce) Rules, 2020.

  3. Consumer Protections:

    • We provide clear product information, pricing, and policies at checkout, per the Consumer Protection (E-Commerce) Rules, 2020.

    • Purchases are for personal or household use, not commercial resale or export, unless permitted.

  4. Order Confirmation:

    • You will receive an order confirmation email detailing products, prices, taxes, and estimated delivery timelines.

    • Review orders carefully, as errors in provided information (e.g., shipping address) are your responsibility.

Section 5 - Prices and Billing

  1. Pricing:

    • Prices may change without notice. The price at order placement applies, as confirmed in the order confirmation email.

    • Prices exclude GST (per the Goods and Services Tax Act, 2017), shipping, handling, customs, or import charges unless stated.

    • Prices may differ from physical stores or third-party platforms, reflecting our digital-first retail strategy (May 22, 2025).

  2. Promotions and Discounts:

    • Promotions (e.g., 15% on open-box items, May 17, 2025) are governed by separate terms, which prevail in conflicts.

    • We may modify or withdraw promotions at any time.

  3. Billing Information:

    • Provide accurate, current, and complete purchase, payment, and account information.

    • Update information promptly to ensure successful transactions.

    • You warrant:

      • Payment information is true, correct, and complete.

      • You are authorized to use the payment method.

      • Charges will be honored by your payment provider.

      • You will pay all charges, including GST, shipping, and handling.

  4. Payment Processing:

    • Payments are processed via secure third-party gateways (e.g., Razorpay, Paytm) compliant with the Payment and Settlement Systems Act, 2007 and PCI DSS standards.

    • We do not store full credit card details, ensuring data security.

  5. Tax Compliance:

    • All transactions include applicable GST, displayed on invoices with our GSTIN (07AFIPJ0387A1ZS) and HSN codes, per the Goods and Services Tax Act, 2017.

    • Tax rates vary based on product categories and shipping locations.

Section 6 - Shipping and Delivery

  1. Delivery Estimates:

    • Delivery times are estimates, not guaranteed. We are not liable for delays by carriers, customs, or uncontrollable events (e.g., natural disasters, strikes).

    • Estimated delivery timelines are provided at checkout, per the Consumer Protection (E-Commerce) Rules, 2020.

  2. Risk of Loss:

    • Title and risk of loss transfer to you upon handing products to the shipping carrier.

    • Inspect shipments upon receipt and report issues per our Shipping Policy.

  3. Shipping Compliance:

    • We partner with reputable carriers (e.g., India Post, Delhivery) to support deliveries across India and potentially internationally.

    • Shipping complies with Indian regulations and includes tracking where available.

  4. International Shipping:

    • For international orders, you are responsible for customs duties, import taxes, and compliance with local laws.

    • We provide necessary documentation (e.g., invoices, certificates) to facilitate customs clearance.

Section 7 - Intellectual Property

  1. Ownership:

    • All content, including the Gruhome trademark, logos, text, images, graphics, reviews, videos, and audio, is owned by Incart India or its licensors, protected by the Copyright Act, 1957, Trade Marks Act, 1999, and international laws.

    • Shopify’s trademarks and content are owned by Shopify Inc. and used under license.

  2. Limited License:

    • You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes, aligning with Gruhome’s artisanal focus on homes deserving love (May 17, 2025).

    • You must not reproduce, distribute, modify, publicly display, or create derivative works without our written consent.

  3. Infringement:

    • Unauthorized use of our intellectual property may violate laws and result in account termination or legal action under the Trade Marks Act, 1999 or Copyright Act, 1957.

  4. User-Generated Content:

    • Any content you submit (e.g., reviews, images) must not infringe third-party intellectual property rights.

Section 8 - Optional Tools

  1. Third-Party Tools:

    • We may provide access to third-party tools (e.g., Google Analytics, social media integrations like WhatsApp/Instagram, payment gateways).

    • Tools are provided “as is” without warranties or endorsements. Use is at your own risk.

  2. Responsibility:

    • We are not liable for issues arising from third-party tools.

    • Review providers’ terms and privacy policies before use.

  3. Future Features:

    • New tools or features (e.g., website redesign enhancements) are subject to these Terms.

Section 9 - Third-Party Links

  1. External Links:

    • The Services may include links to third-party websites (e.g., social media, payment gateways).

    • We are not responsible for their content, accuracy, security, or privacy practices.

  2. User Responsibility:

    • Access third-party sites at your own risk and review their policies before transactions.

    • Direct complaints or claims about third-party services to the provider.

Section 10 - Relationship with Shopify

  1. Shopify’s Role:

    • Gruhome is powered by Shopify Inc., providing the e-commerce platform.

    • Sales and purchases are directly between you and Incart India, not Shopify.

    • You release Shopify and its affiliates from claims, damages, or liabilities arising from your use of the Services or purchases.

  2. Data Processing:

    • Shopify collects and processes personal information per our Privacy Policy and Shopify’s Consumer Privacy Policy.

Section 11 - Privacy Policy

  1. Governance:

    • Personal information is subject to our Privacy Policy, reflecting compliance with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 (once effective).

    • Certain data is subject to Shopify’s Privacy Policy.

  2. Data Sharing:

    • Information is shared with Shopify and third-party providers (e.g., payment processors, shipping carriers) to facilitate transactions and improve Services.

Section 12 - Feedback and User Content

  1. Submission:

    • You may submit feedback, reviews, suggestions, or other content (“Feedback”) via the Services, email, or other channels (e.g., Instagram, WhatsApp).

    • You grant Incart India a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and distribute Feedback for any purpose, including commercial use to enhance Gruhome’s offerings and storytelling (May 17, 2025).

  2. Representations:

    • You warrant:

      • You own or have rights to the Feedback.

      • Feedback complies with these Terms and does not violate third-party rights.

      • You disclose any compensation received for Feedback.

  3. Monitoring:

    • We may monitor, edit, or remove Feedback that is unlawful, offensive, defamatory, or objectionable.

    • We are not obligated to maintain Feedback in confidence, pay compensation, or respond.

  4. Prohibited Content:

    • Feedback must not contain illegal, abusive, obscene, or malicious content or viruses/malware.

Section 13 - Errors, Inaccuracies, and Omissions

  1. Corrections:

    • The Services may contain errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability.

    • We may correct errors, update information, or cancel orders without prior notice, even after submission.

  2. Consumer Protection:

    • We provide accurate information and address errors promptly, per the Consumer Protection (E-Commerce) Rules, 2020.

Section 14 - Prohibited Uses

  1. Unlawful Activities:

    • Use the Services only for lawful purposes. Prohibited activities include:

      • Violating Indian or international laws (e.g., Information Technology Act, 2000, Consumer Protection Act, 2019, Indian Penal Code, 1860).

      • Infringing intellectual property rights (e.g., Copyright Act, 1957, Trade Marks Act, 1999).

      • Harassing, defaming, or harming others.

      • Transmitting false, misleading, or unlawful content.

      • Sending spam, phishing emails, or unsolicited promotions.

      • Impersonating others or engaging in fraud.

  2. Technical Restrictions:

    • You must not:

      • Upload viruses, malware, or disruptive code.

      • Reproduce, copy, or exploit the Services without permission.

      • Collect or track others’ personal information without consent.

      • Interfere with or circumvent security features.

  3. Consequences:

    • Violations may result in account suspension, termination, or legal action, including under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Section 15 - Termination

  1. Termination by Us:

    • We may terminate your access or this agreement without notice for violations or other reasons.

    • You remain liable for amounts due up to the termination date.

  2. Termination by You:

    • You may terminate by ceasing use and deleting your account.

  3. Surviving Provisions:

    • Sections surviving termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, Privacy Policy.

Section 16 - Disclaimer of Warranties

  1. As-Is Basis:

    • Services and products are provided “as is” and “as available” without warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

    • We do not guarantee uninterrupted, secure, or error-free Services.

  2. Consumer Protection:

    • Under the Consumer Protection Act, 2019, mandatory consumer rights (e.g., product safety, defect redressal) apply, and we comply fully.

Section 17 - Limitation of Liability

  1. Scope:

    • To the fullest extent permitted by law, Incart India, its affiliates, employees, agents, contractors, service providers, and licensors (including Shopify) are not liable for direct, indirect, incidental, punitive, special, or consequential damages, including:

      • Loss of profits, revenue, data, or savings.

      • Costs of replacement or repairs.

      • Errors, omissions, or inaccuracies in content.

  2. Consumer Protection:

    • Liability for defective products or services applies under the Consumer Protection Act, 2019, and we comply with mandatory requirements.

Section 18 - Indemnification

  1. Your Obligations:

    • You agree to indemnify, defend, and hold harmless Incart India, Shopify, and our affiliates, employees, agents, contractors, and licensors from claims, damages, liabilities, or losses (including attorneys’ fees) arising from:

      • Your breach of these Terms or policies.

      • Your violation of any law or third-party rights.

      • Your use or misuse of the Services.

  2. Process:

    • We will notify you of indemnifiable claims. Failure to notify does not relieve obligations unless materially prejudiced.

    • We may control defense and settlement, and you will cooperate fully.

Section 19 - Severability

  • If any provision is unlawful, void, or unenforceable, it shall be severed, and remaining provisions remain valid.

Section 20 - Waiver; Entire Agreement

  1. Waiver:

    • Failure to enforce any right or provision is not a waiver.

  2. Entire Agreement:

    • These Terms, with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement, superseding prior agreements.

    • Ambiguities are not construed against the drafting party.

Section 21 - Assignment

  • You may not assign, transfer, or delegate rights or obligations without our written consent.

  • We may assign or transfer these Terms without notice or consent.

Section 22 - Governing Law and Dispute Resolution

  1. Governing Law:

    • These Terms are governed by Indian laws, with exclusive jurisdiction in Delhi courts.

  2. Dispute Resolution:

    • Per the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020:

      • Grievance Redressal: Contact our Grievance Officer at hello@gruhome.in. Response within 30 days.

      • Consumer Forums: Escalate unresolved disputes to consumer courts.

      • Arbitration: Non-consumer disputes may be resolved via arbitration under the Arbitration and Conciliation Act, 1996, in Delhi, in English.

      • Mediation: We may offer mediation as an alternative dispute resolution method.

  3. Consumer Rights:

    • You have rights to fair treatment, accurate information, and redressal for defective goods or services, per the Consumer Protection Act, 2019.

Section 23 - Grievance Redressal

  • Per the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is:

    • Email: hello@gruhome.in

    • Address: 6 Bharti Artist Colony Road, Preet Vihar, Vikas Marg, Delhi, DL, 110092, India

  • Submit complaints about Services, products, or Terms. We will respond within 30 days.

  • Escalate unresolved issues to consumer forums or the Online Dispute Resolution (ODR) platform under the Consumer Protection Act, 2019.

Section 24 - Compliance with Indian Laws

  1. E-Commerce Rules:

    • We comply with the Consumer Protection (E-Commerce) Rules, 2020, ensuring:

      • Accurate product information, pricing, and policies for home furnishings, bedding, decor, and crockery.

      • Transparency in transactions and grievance redressal.

      • No unfair trade practices or misleading advertisements, per the Consumer Protection Act, 2019.

  2. Data Protection:

    • Personal information is handled per our Privacy Policy, Information Technology Act, 2000, and Digital Personal Data Protection Act, 2023 (once effective).

    • We implement reasonable security practices, per Information Technology (Reasonable Security Practices) Rules, 2011.

  3. Tax Compliance:

    • Transactions include GST, displayed on invoices with our GSTIN (07AFIPJ0387A1ZS) and HSN codes, per the Goods and Services Tax Act, 2017.

    • We issue invoices with mandatory details (e.g., tax rates, product descriptions).

  4. Consumer Rights:

    • We uphold rights under the Consumer Protection Act, 2019, including safe products, fair treatment, and redressal for defects or deficient services.

    • We provide clear return, refund, and warranty information, per our Refund Policy.

  5. Product Standards:

    • Products comply with the Legal Metrology Act, 2009, BIS standards, and FSSAI regulations (for crockery), ensuring proper labeling, packaging, and safety.

    • We disclose country of origin, MRP, and other mandatory details on product listings.

  6. Proprietorship Compliance:

    • As a sole proprietorship, Incart India complies with tax, e-commerce, and consumer protection laws, with no requirement for a Corporate Identification Number (CIN).

    • We maintain registration under applicable local regulations (e.g., Shops and Establishments Act, if required).

Section 25 - Vendor and Supplier Relationships

  1. Third-Party Vendors:

    • We work with suppliers and manufacturers to source products, ensuring compliance with Indian laws and quality standards (e.g., BIS, FSSAI for crockery).

    • Vendors are contractually obligated to meet regulatory and quality requirements.

  2. Liability:

    • We are not liable for defects or issues caused by third-party vendors, but we facilitate redressal per our Refund Policy and the Consumer Protection Act, 2019.

Section 26 - International Users

  1. Applicability:

    • International users are subject to these Terms and must comply with local laws in their jurisdiction.

    • We may restrict Services or products in certain countries due to legal or logistical constraints, supporting our global aspirations (May 22, 2025).

  2. Data Transfers:

    • Personal information may be transferred to countries like the United States (via Shopify) or others, per our Privacy Policy and the Digital Personal Data Protection Act, 2023.

  3. Customs and Taxes:

    • International users are responsible for customs duties, import taxes, and compliance with local regulations.

Section 27 - Force Majeure

  • We are not liable for failure to perform obligations due to events beyond our control, including natural disasters, strikes, government actions, pandemics, or technical failures.

Section 28 - Accessibility

  • We strive to make the Services accessible to all users, including those with disabilities, per the Rights of Persons with Disabilities Act, 2016.

  • Contact us at hello@gruhome.in for accessibility assistance or accommodations.

Section 29 - Headings

  • Headings are for convenience and do not affect interpretation.

Section 30 - Contact Information

For questions, complaints, or to exercise your rights, contact:

  • Email: hello@gruhome.in

  • Address: Incart India, 6 Bharti Artist Colony Road, Preet Vihar, Vikas Marg, Delhi, DL, 110092, India

  • Phone: Available upon request via email

  • GSTIN: 07AFIPJ0387A1ZS

  • PAN: AFIPJ0387A

  • Trade Name: Incart India, operating as Gruhome

Additional policies (e.g., Privacy Policy, Refund Policy, Shipping Policy) are available on our website.